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Professional Development Meeting
APICS Cleveland Chapter proudly presents:
Change Management
by Dr. Joe Muscatello, CFPIM
May 2008
Change
Management- transforming people, processes or materials to add
more value to the customer. Sounds simple! We all want to please
our customers so we should always be willing to change!
Wrong!
Change is a very difficult task. If you ask employees what they
think about change, you will find that most people have negative
attitudes towards change. Why? Fear! They fear learning new
processes or technology, loss of status in the organization, a
higher workload, less money or losing their job. These are not
unfounded.
Many organizations use change only as a last resort to
bankruptcy. The media focuses on negative news such as plant
closings, job cuts, sales loss, pay cuts, etc.
Many people connect ‘change’ to a negative event and therefore
all change is negative. This leads to frustration and denial
that change is needed and out come the old clichés; “If it ain’t
broke, don’t fix it” or “We never had to do that before to make
money”. The reality is that the world changes, markets change,
competition becomes greater and customers expect more from us.
We have to drive out the fear of change from our organizations!
We do that by answering the question: “What’s in it for me?” or
WIFFM. A clearly designed set of goals is the starting point and
sell, sell, sell, it! You can never over communicate change!
Once we have everyone’s attention, the leadership team must
continue to lead the project to completion. Completion means the
formal institutionalization of the change so that is it now part
of the normal process. No backsliding!
In this presentation, we will explore the 8 critical stages of
the change process, the 4 most common mistakes leader’s make
when implementing change, the 4 dimensions of change and other
points to help you overcome the fear of change!
Joe is an accomplished executive with domestic and international
manufacturing and consulting experience specializing in turning
around underperforming organizations. Joe is a six-sigma
champion and lean manufacturing expert. He has presented at over
100 different business and academic venues, both internationally
and domestically, and is a consultant to several Fortune 500
companies.
A veteran project manager of 9 ERP system installations, Joe has
had excellent results with his unique change management skill
set. He can manage programs for all levels of an organization
from shop floor personnel to executive management.
APICS certified at the fellow level (CFPIM) and a 17 year
veteran teaching APICS certification courses for the Cleveland
Chapter, Joe has served APICS on many local board positions and
as Region 3 Chapter Development Director during 2007.
Currently, Joe is an Assistant professor of Business and
Technology at Kent State University and Owner/operator of The
Muscatello Group, a Consulting Company and Fina-Day, Inc., a
Property Management Company. He is also a founding Board Member
of Emerald Rose, an elderly mental health facility. Joe has
purchased and sold several companies after implementing his
turnaround strategies and he has started several companies of
his own.
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